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Q What after-sales support / warranty do you offer?
A Our standard warranty is 12 months from shipment. We also provide technical support (remote and on-site), spare parts supply, and training/documentation for safe operation.
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Q Can the mixer be customized?
A Yes. We can provide custom configurations in terms of capacity, material (e.g. 304/316 stainless steel), motor power, speed range, heating/cooling, vacuum option, and special control interfaces.
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Q What is the expected maintenance schedule / lifespan?
A Routine maintenance involves checking bearings, seals, alignment, and cleaning the chamber. Major parts (impellers, motor) typically last several years under normal operation; replacement intervals depend on usage intensity.
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Q What safety measures are in place?
A Standard safety features include emergency stop, lid interlock switch, over-speed protection, and shielded covers to prevent accidental contact with moving parts.
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Q Is the mixer easy to clean between batches?
A Yes. Most designs use smooth stainless steel mixing chambers and detachable components to facilitate cleaning and reduce residual cross-contamination.
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Q How do I choose the proper capacity (volume) of the mixer?
A You should base the choice on your batch size (kg or liter), material density, mixing homogeneity requirement, and machine load margin (usually choose a capacity somewhat higher than your nominal batch).
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Q Can the mixer be equipped with heating or cooling capabilities?
A Yes. Some high-speed mixers can be jacketed or have a built-in heating/cooling system to control material temperature during mixing.
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Q How long does a mixing cycle typically take?
A A complete mixing operation often finishes within 5-15minutes depending on batch size, material properties, and speed settings.
